A Customer about to place an order with DYNAMIC CLASSIC SDN. BHD. 202601026927 (1689023-K) is entitled to know in advance how that order will be handled: when it is made ready, which carrier moves it, and how long it should be expected to travel. The provisions set out below govern those matters.
1. Territories that are served
Consignments are despatched to two destinations, and to those destinations only:
Peninsular Malaysia: every state on the peninsula falls within the service area.
East Malaysia: Sabah & Sarawak are likewise served.
2. Preparation of an order
Two undertakings attach to the Company before a parcel leaves its hands:
Preparation window: an order is made ready within 1–3 business days; weekends and public holidays fall outside that reckoning.
Notice of despatch: once the order has been processed and released, a confirmation email is issued to the Customer carrying the tracking particulars belonging to that consignment.
3. Carriage and the applicable delivery windows
No overnight or next-day service is offered at present; the window that applies to a consignment is the one recorded against its destination:
Those periods are estimates and nothing more: the operations of the courier, seasonal holidays and extreme weather may each lengthen them.
4. Cost of carriage
Carriage is furnished to the Customer at no charge:
Ordinary consignments: the standard shipping fee is waived, the Company treating carriage as part of the value it offers.
Bulk and promotional consignments: free carriage notwithstanding, a charge for a bulk or specialised promotional order may still be computed at checkout by reference to total weight and destination, where such a charge applies.
5. Tracking of a consignment
Upon the parcel passing into the hands of a courier partner, the Customer is sent, by email or by SMS, a tracking number together with a direct link by which the progress of the package may be observed in real time.
The Company would sooner settle a question about a shipment than leave the Customer guessing; enquiries may be addressed to any of the following:
📧 Email: dynamicclassic@outlook.com
🏢 Address: 2-157, MEGAMAL PINANG 2828 JALAN BARU BANDAR PERAI JAYA 13600 PERAI PULAU PINANG
🌐 Website: https://dynamicclassic.com/contact-us/