A Customer who has reconsidered an order placed with DYNAMIC CLASSIC SDN. BHD. 202601026927 (1689023-K) should proceed as described below. The right to cancel is limited in time, and the following provisions state its extent and its consequences.
1. When an order may be cancelled
The window opens at the moment of purchase and closes quickly:
Standard window: an order may be cancelled within 24 hours of purchase, and a cancellation made inside that period is refunded in full.
Processing limit: once 24 hours have elapsed, cancellation may not be possible where the order has already been processed or shipped.
2. What the Customer must do
A cancellation is not automatic; it is requested and then verified:
Notification: the Customer contacts the customer service team without delay, quoting the Order Number.
Verification: the support team examines the status of the order and confirms whether it remains eligible for cancellation.
3. Refunds upon an approved cancellation
Where a cancellation is approved, restitution follows the route by which payment arrived:
Method: the sum is refunded to the payment method originally used.
Timeline: 7–14 business days should be allowed for the refund to be processed and to appear in the Customer’s account.
Any further assistance concerning a cancellation may be sought here; the Company would rather resolve the matter than leave the Customer guessing:
📧 Email: dynamicclassic@outlook.com
🏢 Address: 2-157, MEGAMAL PINANG 2828 JALAN BARU BANDAR PERAI JAYA 13600 PERAI PULAU PINANG
🌐 Website: https://dynamicclassic.com/contact-us/